Tap “>” beside the charge to see an accurate timeline view of the disputed transaction. Reason Code Directory. 9905. 4 spec (Section 8. Charge Processed as Credit. WEX began issuing chip cards in Q4, 2020. Incorrect Charge Amount. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. Listed as American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040, customers file fraudulent chargebacks when they believe fraud has occurred. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. The issuer investigates. Complete Guide to Visa Compelling Evidence Update CE 3. The scammer claims to be from the bank, and is seeking to confirm a specific transaction, which the victim denies. In a traditional payment system, the customer authorizes a payment, and then the merchant submits it for clearing to the issuer—effectively requesting to “pull” money from the customer’s account. 1. Using the same link provided above, contact PayPal to report the scam. R05 – Unauthorized debit to consumer account using Corporate SEC code. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). “Visa has 28 different reason codes. There is a USD 25 limit for the First Chargeback (Reason Code 22). Date Option. If you get a chargeback,. Protect stored cardholder data. P03 – Credit Processed as Charge. . Shopify has four status categories for chargebacks and inquiries: Open: No. 1 Authorisation . 0 initiative to update compelling evidence requirements for dispute reason code 10. 5 Visa Fraud Monitoring Program. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Switch to Visa MasterCard American Express Discover. 10. 1 Quick Reference Lead. Otherwise, the acquiring bank sends a chargeback notification. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. STEP #7: Bank Review & Decisioning. . Additionally, Amex uses a fifth "Miscellaneous" category. Learn the details, the cause, how to respond and how to prevent American Express Reason Code P01 Unassigned Card Number . These codes are broken down into five different category. The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason. The issuing bank reviews the information. Overall returns (all codes): 15%. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37P01 – Unassigned Card Number. At Visa they used to receive reason code 98. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Chargeback Reason Codes by Industry. Cost. (Visa chargeback reason code 10. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. That suggests that in the times when merchants. And, each code has unique compelling evidence requirements if you choose to fight. P01 Unassigned Card Number P03 Credit Processed as Charge P04 Charge Processed as Credit P05 Incorrect Charge Amount P07 Late Submission P08 Duplicate Charge P22. 60 due to merchandise, fees, overhead, and other sources of loss. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. Chargeback time frames - A specific period during which a chargeback can be raised. 800. 3: Goods or services were not received: C08: RG: 4855: 13. It's essential to respond within the. 0 is to make the chargeback process more efficient, transparent, and fair. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. George here doesn’t remember how many drinks he has had, but if the merchant were able to submit all the documents relating to the charge, the chargeback would be reversed. 1. The third digit indicates the specific reason within that category. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Each code begins with 'R' followed by a two digit number. 4853 Cardholder Dispute. It also has a multiplier effect that extends damages well beyond the amount of the disputed charge in question. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. High-Risk (Excessive): Reaching a chargeback ratio of. Company. Each code has a different timeline. New Visa CE 3. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. C02 | C04 | C05 | C08 | C14 | C18 | C28 | C31. These codes can help a merchant with an inquiry or chargeback reversal. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. P01 – Unassigned Card Number. Every dollar disputed represents a loss to the merchant of $3. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. That said, looking up purchases using this number can make it easier to provide info following an. Category. Braintree Support Articles. 7: Defective goods and services: C32: RM: 13. With that said, you still need to understand the reason codes with any chargebacks from Amex. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. S. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The transaction amount and authorization number (ARN. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. ACH return codes identify the reason an ACH payment was returned by the recipient's bank. 1, "Compelling Evidence for goods/services not2. R03 – Unable to locate account or no account. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. Now, those unrecognized disputes are often. 61 P03 Credit processed as charge. Click “filter orders”. 3: Goods or services were not as described: C31: RM: 13. In addition to that, your monthly ratio of chargebacks to transactions is monitored by the banks and card networks you work with, and if it exceeds a certain threshold—usually 1%—you can get hit with extra fees and other penalties. The system does not accept blank as a value, even if it is defined in the user defined code table. F01. 2. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. 2. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. 1. Visa chargebacks can be a major inconvenience for merchants. Stage 1: First Chargeback. ”. View the entire list or search for any chargeback reason code. 4 Ways to Fight Chargebacks: Gather compelling evidence. Actions: This is where you respond to a case. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. Chargeback time limits vary depending on the reason for the dispute. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. You have submitted a Charge using an invalid or otherwise incorrect Card Number. With VCR regulations, the risk of breaching fraud-to-sales thresholds increases. P05 – Incorrect Charge Amount. Additionally, Amex uses a fifth "Miscellaneous" category. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. Chargeback prevention strategies vary based on the reason for the. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. Number two: Product Not Received chargebacks. When one cardholder initiates a dispute with their issuing bank, a. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Reason Code 81: Fraud. p01 Unassigned Card Number. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. Goods / Services Damaged or Defective. In short, chargebacks are costly. United States. Betty's issuing bank assigned chargeback reason code 10. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Typical chargeback reason codes are: DA: Disputed amounts. 7, "Compelling Evidence" Added Compelling Evidence policy that details incremental optional requirements that Merchants may provide to support Chargeback reversal requests. . Consult the applicable network’s guidelines for examples of acceptable compelling evidence. Visa - 10. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). This information should be based on the Visa chargeback reason codes assigned to the case. Once you receive this notification, you have 11 days to. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. These are all the known American Express chargeback codes. 3: Goods or services were not received: C08: RG: 4855: 13. Step 01 | Identify the Reason Code. P05 – Incorrect Charge Amount. 1: goods not received. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. If the order was genuinely not as described, then the cardholder has a case. The chargeback can be for the total transaction amount or a lesser amount. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. Ready to see. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Also, just like American Express, Discover functions as both a card network and an. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. ; Here is an. 4 applies to eCommerce, whereas code 10. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. The formal definition for R16 ACH return code is: Account Frozen/Entry Returned per OFAC Instruction: 1) Access to the account has been restricted due to legal action or specific action undertaken by the RDFI, or 2) the OFAC (The Office of Foreign Assets Control of the US Department of the Treasury) has instructed the Gateway or. It can range from 60 to 120 days from the billing date. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. Save fruition charges, prevent chargebacks, and. Reason. ACH Return Codes. This may seem unnecessary, but if you don’t clarify this, your letter may cause some. Scenario 1 — upfront chargeback. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 1 chargeback: 1. Visa chargeback reason codes are used to categorize the reasons for a chargeback. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. The chargeback reason code. The program focuses on small ticket and digital goods merchant fraud transactions. 3 falls under the “Consumer Disputes” category. ” -This reason code is used for the unusual circumstance of processing a transaction using an invalid or otherwise incorrect card number. Each credit card network has its own list of reason codes banks must choose from. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. P01: Unassigned Card Number: P03: Credit Processed as. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. P01 Unassigned Card Number: IN Invalid Card Number: 4834 Point-of-Interaction Error: 12. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 3 falls under the “Authorization” category. 4512:There are dozens of reasons why cardholders and issuers dispute transactions. Discover uses unique codes to explain those reasons to merchants. 6. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. Chargebacks can pile up your expenses and can be annoying. 3 is the less common version for card-present transactions. 4834. P07. Chargeback reason codes. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. P03 – Credit Processed as Charge. Fine Period - month 1 1 Acquirer receives Excessive Fraud Activity Notification 2. On the other hand, PayPal—which can serve as a credit card. P04. API Integration: Alipay’s API can be integrated into the website's checkout process for online merchants. And, each code has unique compelling evidence requirements if you choose to fight. Reason Code. Immediate Chargeback Program: FR5: No Further Recourse: FR6: Partial Immediate Chargeback Program: P01: Unassigned Card Number: P03:. A reason code helps explain why a transaction was disputed. Scenario 2. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. They can also be caused by a merchant failing to process a cancellation promptly. The Fintech Times. It was originally just one facet. 16, 2021. Late Submission. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Once filed, the merchant generally has 20 days to respond. Mastercard Chargeback Reason Code 73: Duplicate Transaction. ”. Message. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. . P01: Unassigned Card Number: Processing Errors: P03: Credit Processed as Charge:. A “No Authorization” code chargeback can also be the. Europe Region Operations Bulletin No. 00 in chargebacks. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Ethoca alerts can prevent chargebacks before they hit your bank account. These codes can help a merchant with an inquiry or chargeback reversal. In this scam, a scammer sends a message to their victim. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Chargeback Reason Codes; Payment Industry Glossary; Frequently Asked Questions; Book a Demo. Reason codes are important to help merchants address recurring. There are plenty of reasons as to why this would happen, hence the many. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. France saw a drop of roughly 50% during the same period. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . P01 Unassigned Card Number . If the order was genuinely not as described, then the cardholder has a case. Intelligent Dispute Responses Win better disputes and achieve higher ROI with customized struggling regulations, optimized responses, and economically batch. 4: Other Fraud–Card-Absent Environment. Chargeback Reason Code . The merchant did not receive any returned merchandise. Duplicate Processing - 81The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. American Express chargeback reason codes are divided into five categories: authorization, cardmember disputes, fraud, processing errors, and miscellaneous. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. Apparel retailers and suppliers must proactively address chargeback issues. If the conflict can be settled, the acquiring and issuing banks do so. Chargeback Reason Codes Page 2 of 5. Chargeback reason code 11. Once filed, the merchant generally has 20 days to respond to the chargeback. It’s even more frustrating if you don’t understand what the chargeback code means. As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Goods / Services Damaged or Defective. P01 - Unassigned Card Number (All other countries 4523) Reason. Typical chargeback reason codes are: DA: Disputed amounts DD: Unearned (disallowed) discount amount Note. Compare account numbers. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. The following are some examples: Visa Reason Code 13. Dispute. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Chargeback Reason Codes and Descriptions. What is Visa chargeback reason code 12. P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. Visa chargeback reason code 75 is filed as an honest mistake. In-Depth Analytics Name which real reasons for transaction disputes and solve issues along their source. MASTERCARD Dispute Reason Codes. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Chargeback Prevention Alerts Resolve customer disputes quickly before they become chargebacks. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. All chargebacks start with a customer making a purchase in person, in an app, or online. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. Either the acquiring or issuing bank could initiate the. P22 – Non-Matching Card Number. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. 3. ) A no-nonsense summary of evidence that proves transaction is legit. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. manual processing by uploading chargeback documents instantly. Unfortunately, it is pretty challenging to prevent friendly fraud. P08 – Duplicate Charge. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Different card networks have different reason code systems. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Merchants who believe they have received an invalid chargeback under reason code 12. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. The network hasn't wholly disallowed some old codes. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. The card provider then processes this information and determines the. 1: Use the corresponding dates from the invoice. the Chargeback. . reason_description: string. NEW. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. The merchandise was as described or was not defective. Updated Disputes/Chargeback Policy Coming April 2024• Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. MasterCard does not have an equivalent reason code. Customer-initiated return codes Customer-initiated return codes are sent when the customer takes action to cancel or revoke an ACH transaction from their account. Invalid Authorisation (ISO 4521) / Charge amount exceeds Authorisation amount (A01). The shorthand description is “No Authorization. For example, Mastercard has a code which indicates a ‘consumer dispute. Amex Processing Errors Chargeback Reason Codes P01 — Unassigned Card Number. Be sure you understand the cardholder’s claim. There are over 80 unique return codes, and each one represents a different type of return. While there are many chargeback reason codes, all chargebacks fall into one of three categories:In most cases, you will have 20-45 days in which to respond to a chargeback. 7. 1. Region. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. There are two parts to this. Versions Affected: v5, v6. 2. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. Offer shipment and delivery tracking. Chargeback fees. US/Canada Chargeback reason code. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. This chargeback occurs when merchants do not adequately provide currency information. In most cases, Wells Fargo requires that the dispute be filed within 60 days. This provided a number of insights into the typical. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. There are two parts to this. ; Chargeback Prevention Alerts Decide customer disputes quickly before they become chargebacks. . Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. One catch is that CE3. ”. Chargeback stands If you don’t reply in time or with the right documentation, the Chargeback will stand. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. The reason for the dispute was false or inaccurate. P01 Non-Matching Account Number P02 Non-Matching Acct No for returned item P03 Debit Posted as a Credit P04 Credit Posted as a SaleAmerican Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. US $10,000. 36. A reason code is a numeric code that describes the cause behind a chargeback dispute. While the service is expensive, and only certain merchant processors know how to facilitate this, it might be a viable option for bustling e-commerce businesses as a way do decrease costly. processed the transaction correctly. 1. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. Mastercard: Reason Code 4859 Service not rendered. P01. A chargeback happens when a customer requests for a transaction to be reversed. Field name: reasonCode. SEPA chargeback webhook. When a SEPA chargeback occurs, we will notify you by sending a webhook. Each bank card network has its owner list of reason codes banks must prefer from. Learn the details, the cause, how to respond and how to prevent American Express Reason Code P01 Unassigned Card Number . 2 falls under the “Processing Errors” category. Read the Chargeback Advice letter carefully. Time Limit (Issuer/Cardholder) 120 Days. For example, you might get a chargeback on a Mastercard purchase where the reason code is "4853: Goods or services not provided. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. com Europe. In-Depth Analytics Identity the real reasons for transaction disputes plus solve issues at their citation. Standard Threshold: Reaching a chargeback ratio of 0. non_receipt: The buyer claims they didn't get the goods or services. Depending on the reason for the return, customers may have up to 60 days from settlement to refute an ACH payment. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Fraudulent Activity. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Here are the two possible scenarios: 1.